Refund Policy
Last updated: June 1, 2025
1. Free plan
The Free plan is free. No charges, no refunds applicable.
2. Paid plans — 30-day guarantee
If you are not satisfied with your Pro or Enterprise subscription within 30 days of your first payment, email us at official.unveilsme@gmail.com and we will issue a full refund — no questions asked.
3. Refund eligibility table
| Scenario | Eligible? | Amount |
|---|---|---|
| Within 30 days of first payment | ✅ Yes | 100% refund |
| 30–90 days, exceptional circumstances | ⚠️ Case-by-case | Pro-rated |
| After 90 days | ❌ No | — |
| Annual plan (within 30 days) | ✅ Yes | 100% refund |
| Annual plan (after 30 days) | ⚠️ Case-by-case | Remaining months |
| Downgrade (Pro → Free) | ❌ No | Access until period end |
| Trial period cancellation | ✅ Yes | No charge |
| Account suspended for ToS violation | ❌ No | — |
4. How to request a refund
- Email official.unveilsme@gmail.com with subject: "Refund Request - [your email]"
- Include your account email and reason (optional but helpful)
- We process refunds within 5 business days
- Refunds appear on your original payment method within 5–10 business days
5. Cancellation
Cancel your subscription anytime from Settings → Billing → Manage Subscription. Your access continues until the end of the current billing period. We do not provide partial-month refunds for monthly plans that are cancelled mid-cycle.
6. Chargebacks
We ask that you contact us before initiating a chargeback with your bank. Chargebacks result in immediate account suspension. If a chargeback is reversed in our favour, the account remains suspended.
7. GST / Tax
Indian users are charged GST as applicable. GST amounts are non-refundable once submitted to the government but we will issue a corrected GST invoice.
8. Contact
Billing questions: official.unveilsme@gmail.com
Response time: within 1 business day